FAQ

I want to contact Gemini Crystals. How can I get to you?
You can always email us at info@geminicrystals.nl. We are happy to help you with all your questions about the crystal, your order, shipping and returns and any other questions. Expect a response within 24-48 hours from our representatives. Our representatives are available Monday-Friday.

Can I return my order? And how can I make a return?
Would you like to return your order for a refund? No worries! We have an easy return policy. Just email us at info@geminicrystals.nl with your order number, item(s) to return and reason for returning & we will set up a return for you. Any returning-costs are customers own responsibility.

What are the shipping costs?
Shipping costs are calculated for every order at the check-out.

How do I track my order?
Once your order has been shipped, you will be emailed with the tracking information to follow your order to its destination.

Can I cancel or change my order?
In case your order hasn’t been processed yet, it is possible to change or cancel your order. However, from the moment your order has been processed it is not possible to change or cancel your order.

I have made an order during the sale. Can I return my order?
All orders made during sale are final and are therefore not possible to be returned.